Refund & Cancellation Policy

Legal Notice

The WassAppi application is an official application owned and operated by Algadri Company.

Last Updated: July 2026

1. Cancellation Policy

You can cancel your subscription to the WassAppi system at any time through your account dashboard or by contacting our technical support team. Your account will remain active until the end of the current billing cycle for which you have already paid.

2. Refund Policy

Due to the nature of the digital services we provide, all fees paid are generally non-refundable, subject to the following exceptions:

• New Subscriptions: If you are not satisfied with our service, you can request a full refund within the first 14 days of your initial subscription, provided you have not actively used the system to receive actual orders from customers.
• Technical Issues: If you encounter a substantial technical issue that prevents you from fully using the system and we are unable to resolve it within a reasonable time after you report it, you are entitled to request a refund proportional to the service downtime.

3. Refund Request Steps

To submit a refund request, please follow these steps:

1. Send an email to the support team from the same email address registered to the account.
2. Explain the reason for the refund request in detail.
3. Attach any proofs or screenshots of the issue (if applicable).

Our team will review your request and respond within 3-5 business days. If approved, the amount will be refunded to the original payment method, and it may take 5 to 14 business days for the amount to appear in your bank account, depending on your bank's policy.

4. Plan Adjustments

If you upgrade your current plan to a higher plan, the prorated difference for the remaining period of your subscription will be calculated. If you downgrade your plan, the reduction will be applied in the next billing cycle and no financial differences for the current period will be refunded.

5. Contact Us

If you have any questions about this refund policy, please contact us by email: support@wassappi.com

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